Privacy Policy: 
Wild West Hardware respects the privacy rights of our customers.  Any and all information you provide us is kept with strict confidence. We respect your privacy and will not sell or provide your personal information to anyone whatsoever!

Shipping Policy:
All in-stock orders are shipped within 2 to 3 business days, Monday thru Friday.  Orders are shipped via US Postal Priority Mail or United Parcel Service and usually take 2-5 business days for delivery. 
Please allow approximately 2-4 weeks for items that need to be back-ordered.  If you are in a hurry, it is advisable to contact us  for availability before ordering.  Please be patient, since most of these items are hand-made and require much more time than commodity produced hardware..

Quick shipments are available if the item(s) is in stock.  There is an additional $20 service charge on any orders requesting overnight or 2nd day shipping in addition to the actual third party shipping charge (our standard shipping chart below does not apply).  If you have an account with Fed Ex or UPS and want us to use it, our $20 service charge will still apply.

You can request quick shipping in the comment section when checking out.   If you do choose quick shipping, you are responsible for the above described service charge and actual shipping charges.

Standard Shipping/Handling Cost Chart:
 

Returns:
Any item may be returned or exchanged within 30 days of receipt of merchandise, less shipping, provided the item(s) are not used or damaged.  The returned item(s) must be packaged to prevent any damage during shipping.  Please contact us for a return authorization number (RAN).  No returns will be accepted without this authorization number.  Return shipping to be paid by customer. 
You have 48 hours from the date of delivery to report any missing item.
There is a no return policy on any products that are custom ordered.
There is a 50% re-stocking charge for any ball bearing or spring hinge return.